Get technical assistance from the Student Computing Help Center. Visit the Help Center in Barnard, call 704-687-6400 or submit your problem to the HelpDesk Online and a Technical Assistant will help. Check the ITS Message Center for system alerts and the scheduled outages for additional information.   www.labs.uncc.edu uncc.edu www Quick Jump Menu... NinerNET Email 49er Express Banner Novell General Computing Computer Labs Residential Computing Wireless

Top Ten Student Computing FAQs

1. How do I reset my password?
2. Can I access my email using MS Outlook or another client?
3. Can I access my files from home?
4. Problems logging in to 49er Express?
5. What is Novell?
6. How do I login to computers in the labs and the library?
7. What if I have problems logging in?
8. How do I upload my web pages?
9. What happens to my files if I don't register for classes?
10. How do I build a simple web page?

NinerNET Account

• How do I reset my password?
• What is NinerNET?
• How long can I keep my account?
• How do I setup my password the first time?
• What if Password Manager locks me out?
• Why do we have such strenuous password requirements?
• What are the password rules?

Email

• Why am I receiving so much SPAM?
• Why can't I auto-forward my email?
• What items count towards the email quota?
• Why does my 49er Express session end when I click the Logout button in email?
• If 49er Express times out, will it also time out my email session?
• Can I auto-forward my email?
• How much space will I have to store email?
• How will Mac or Linux users read their email?
• How can I access my email if 49er Express is unavailable?
• Will my email calendar be linked to my course calendars?
• How do I create a distribution list in Outlook Web Access?
• What's my email address?
• Can I access my email using MS Outlook or another client?
• How can I make sure that I don't reach my email quota?
• Is there a limit to the file size I can receive?
• Will my email session time out?
• What happens when I reach my email quota?
• Why can't I receive certain attachments in my email?

49er Express

• Is 49er Express secure and where is the lock?
• How do I get help with 49er Express?
• Problems logging in to 49er Express?
• Problems connecting to 49er Express from home?
• Why does my 49er Express session end when I click the Logout button in email?
• Is 49er Express always available?
• How long can I keep my 49er Express and email accounts?
• If 49er Express times out, will it also time out my email session?
• How do I add my campus organization to the Groups listing in 49er Express?
• Should a group in 49er Express be restricted or public?
• What's a group owner and a group leader in 49er Express?
• Problems accessing your Blackboard Vista class in 49er Express?
• Will my 49er Express session timeout?

Banner

• Can I access Banner Self Service without logging in to 49er Express?
• Why can’t I view my unofficial transcript in Banner?
• What’s Banner Self Service?

Novell

• What is Novell?
• What if I have problems logging in?
• What happens to my files if I don't register for classes?
• Can I access my files from home?
• How do I upload my web pages?
• What do I need to do to access NetStorage using Windows Vista and Internet Explorer 7?

General Computing

• Do I have to own a computer?
• How can I get virus protection?
• Where can I get software training?
• Where can I find out more about computing in residential housing?
• How do I build a simple web page?
• Where can I get access to software development applications for research?

Computer Labs

• Where are the computer labs and when are they open?
• How do I login to computers in the labs and the library?
• What equipment is available in the computer labs?
• How do I print on campus?
• Where can I save my files on the University Novell network?
• Is antivirus software available in the labs?
• Can I install my software on the lab computers?
• Can I use the CD-RW drives in the labs to copy CDs?
• Is web design software available in the labs?
• Where can I publish my web page on the Novell network?
• Why can't I snack in the lab?
• Are chatting and game playing allowed in the labs?
• Can my friends use the labs?
• How do I get help in the labs?
• How can I become a Technical Assistant?
• Where can I submit my great idea for the labs?
• How do I copy my files to a CD in the labs?
• How do I turn off popup blocker on the lab computers?

Residential Computing

• What kind of Internet access will I have in residential housing?
• How do I get help with Road Runner?

Wireless Computing

• What do I need to use wireless?
• What wireless protocol is used?
• What kind of laptop and operating systems should I use for wireless access?
• What kind of Network Interface Card (NIC) do I need for wireless?
• Can I buy an external NIC on campus?
• What kind of PDA should I use for wireless access?
• Where can I access wireless?
• Does residential housing offer wireless access?
• What wireless services are available?
• Do I have wireless access to my network drives?
• Do I have wireless access to the specific departmental resources?
• Can I download files with wireless?
• Can I use peer-to-peer file sharing with wireless?
• Can I listen to music with wireless?
• Where can I print with wireless access?
• How do I setup my laptop for wireless access?
• How do I login to the wireless network?
• Will I have to log back in to wireless when I move around campus?
• How do I logoff the wireless network?
• What is wireless authentication?
• What is wireless encryption?
• Will my User Name and password be protected over wireless?
• What encryption does UNC Charlotte use for the wireless network?
• Can I use data encryption over wireless?
• Does encryption eliminate the need for a firewall over wireless?
• I used wireless before, why won't it work now?
• Why is the wireless connection slow?
• How far away can I be from the wireless antenna?
• Why can I use wireless at home, but not at the University?
• If I suspend my wireless session will I have to begin again?
• Why am I sometimes required to login again to wireless after changing locations?
• Why does my wireless signal come and go?
• How do I get help with wireless access?
• Can I use AIM, MSN Messenger or another Instant Messaging (IM) service over wireless?