Get technical assistance from the Student Computing Help Center. Visit the Help Center in Barnard, call 704-687-6400 or submit your problem to the HelpDesk Online and a Technical Assistant will help. Check the ITS Message Center for system alerts and the scheduled outages for additional information.

Password Reset HelpDesk Online ITS Message Center FAQs   Quick Jump Menu... NinerNET Email 49er Express Banner e-Learning University Network General Computing Computer Labs Residential Computing Wireless

Top Ten Student Computing FAQs

1. Can I access my email using MS Outlook or another client?
2. How do I setup my University email for my smart phone?
3. How do I upload and view my web pages?
4. What equipment is available in the computer labs?
5. Problems logging in to 49er Express?
6. How do I build a simple web page?
7. Can I access the files on my H:\ drive on the University network off campus?
8. Why can't I snack in the lab?
9. Why can’t I view my unofficial transcript in Banner?
10. Can I use the CD and DVD drives in the labs to copy CDs and DVDs?

NinerNET Account

• How do I change my password?
• What is NinerNET?
• What if I forgot my password?
• How can I look up my User Name, UNC Charlotte ID (800#) and pin?
• How long can I keep my account?
• How do I activate my NinerNET account?
• What if Password Manager locks me out?
• Why do we have such strenuous password requirements?
• What are the password rules?

Email

• Why am I receiving so much SPAM?
• What items count towards the email quota?
• Why do the links in 49er Express stop working when I click the Logout button in email?
• If 49er Express times out, will it also time out my email session?
• Can I auto-forward my email?
• How much space will I have to store email?
• How will Mac or Linux users read their email?
• Why do I receive a System Error when trying to access my email in 49er Express?
• How can I access my email if 49er Express is unavailable?
• Will my email calendar be linked to my course calendars?
• How do I create a distribution list in Outlook Web Access?
• What's my email address?
• Can I access my email using MS Outlook or another client?
• How can I make sure that I don't reach my email quota?
• Is there a limit to the file size I can receive?
• Will my email session time out?
• Why can't I send email from my University email account?
• Why can't I receive certain attachments in my email?
• How do I setup my University email for my smart phone?

49er Express

• Is 49er Express secure and where is the lock?
• How do I get help with 49er Express?
• Problems logging in to 49er Express?
• Why do the links in 49er Express stop working when I click the Logout button in email?
• Can I still login to 49er Express after I graduate or leave the University?
• If 49er Express times out, will it also time out my email session?
• How do I add my campus organization to the Groups listing?
• Should a group in 49er Express be restricted or public?
• What's a group owner and a group leader in 49er Express?
• Will my 49er Express session timeout?
• Why do I get the message Session Ended or Session Timeout when I login to 49er Express?

Banner Self Service

• Why do I have problems displaying my Student Account information in Banner Self Service?
• Can I access Banner Self Service without logging in to 49er Express?
• Why can’t I view my unofficial transcript in Banner?
• How can I access my online records if I'm no longer a student?
• Why am I getting the message Web Access Disabled?
• What’s Banner Self Service?
• Why do I receive a Session Expired message?
• Why can’t I accept my Financial Aid in Banner Self Service?
• How do I register for classes?

e-Learning Tools

• How do I get help with Wimba?
• Why am I getting a "fatal audio error" and no sound in Wimba?
• How do I access the College of Engineering's recorded CourseCast lectures?
• How do I login to my Centra virtual classroom?
• Where can I get additional information about Centra?
• How do I get help using Centra?
• Is there a list of all the Centra courses?
• What if I can't access my Centra class?
• Problems accessing your Blackboard Vista class?
• Why don't my courses appear in Blackboard Vista?
• Can I access Centra from a Mac?
• How do I activate the "clicker" I use in the classroom?
• Why can't I access my Blackboard Vista class from a previous term?
• What if I'm using Windows Vista and having a problem accessing Centra?

University Network

• Why am I having problems downloading my Word 2007 file using NetStorage?
• What is the University network?
• What if I have problems logging in?
• What happens to my files if I don't register for classes?
• Can I access the files on my H:\ drive on the University network off campus?
• How do I upload and view my web pages?
• Why can't I access the files on my H:\ drive remotely using NetStorage?

General Computing

• How can I set my browser to accept all uncc.edu web pages as trusted sites?
• Do I have to own a computer?
• How can I get virus protection?
• Where can I get software training?
• Where can I find out more about computing in residential housing?
• How do I build a simple web page?
• Where can I get access to software development applications for research?
• How do I disable my pop-up blocker for trusted University web sites?

Computer Labs

• Where are the computer labs and when are they open?
• How do I login to computers in the labs and the library?
• What equipment is available in the computer labs?
• How do I print on campus?
• Where can I save my files on the University network?
• Is antivirus software available in the labs?
• Can I install my software on the lab computers?
• Can I use the CD and DVD drives in the labs to copy CDs and DVDs?
• Is web design software available in the labs?
• Where can I publish my web page on the Novell network?
• Why can't I snack in the lab?
• Are chatting and game playing allowed in the labs?
• Can my friends use the labs?
• How do I get help in the labs?
• How can I become a Technical Assistant?
• Where can I submit my great idea for the labs?
• How do I copy my files to a CD or DVD in the labs?
• How do I turn off popup blocker on the lab computers?

Residential Computing

• What kind of Internet access will I have in residential housing?
• How do I get help with Road Runner?

Wireless Computing

• What do I need to use wireless?
• What wireless protocol is used?
• What kind of laptop and operating systems should I use for wireless access?
• What kind of Network Interface Card (NIC) do I need for wireless?
• Can I buy an external NIC on campus?
• What kind of PDA should I use for wireless access?
• Where can I access wireless?
• Does residential housing offer wireless access?
• What wireless services are available?
• Do I have wireless access to my H:\ drive?
• Do I have wireless access to the specific departmental resources?
• Can I download files with wireless?
• Can I use peer-to-peer file sharing with wireless?
• Can I listen to music over wireless?
• Where can I print with wireless access?
• How do I setup my laptop for wireless access?
• How do I login to the wireless network?
• Will I have to log back in to wireless when I move around campus?
• How do I logoff the wireless network?
• What is wireless authentication?
• What is wireless encryption?
• Will my User Name and password be protected over wireless?
• What encryption does UNC Charlotte use for the wireless network?
• Can I use data encryption over wireless?
• Does encryption eliminate the need for a firewall over wireless?
• I used wireless before, why won't it work now?
• Why is the wireless connection slow?
• How far away can I be from the wireless antenna?
• Why can I use wireless at home, but not at the University?
• If I suspend my wireless session will I have to begin again?
• Why am I sometimes required to login again to wireless after changing locations?
• Why does my wireless signal come and go?
• Can I use AIM, MSN Messenger or another Instant Messaging (IM) service over wireless?

Student Computing Help Center
704.687.6400 | Barnard 109
HelpDesk Online